What our chimney warranty actually covers
Every job we perform is backed by a workmanship warranty that lists, on paper, exactly what is covered and for how long. There is no verbal handshake warranty, no vague we-stand-behind-our-work language — the warranty term for your specific job is stated on your written estimate before any work begins, and the warranty document goes home with you the day the work is completed. A copy is kept in our records for the duration of the coverage period. If you do not have a warranty document in writing, you do not have a warranty, regardless of what was said at the time of service.
The coverage is scoped to the work performed: a cap installation is warranted against workmanship failure on that installation, a crown rebuild against cracking and water intrusion through the rebuilt surface, flashing work against leaks originating at the chimney-roof interface we sealed, and masonry work against joint failure that traces back to how the repair was done. Because chimneys, materials, and site conditions differ, the exact term for each scope is set per job and written on your estimate — so you know the coverage before you approve the price, not after.
What the warranty does not cover, and how to make a claim
Our warranties do not cover damage caused by severe weather events such as hurricanes and lightning strikes (those are typically covered perils under your homeowner insurance instead), modification or alteration of our work by another party, misuse of the chimney system, or damage resulting from skipping the routine annual maintenance recommended in the warranty document. The maintenance clause matters most for active wood-burning fireplaces — chronic creosote buildup that damages a flue is preventable with the annual cleaning.
To make a warranty claim, call the same phone number you used to book the original service. Have the original invoice ready if you can find it; if not, the date of the original work and the service address are enough to look up the records. A local pro is scheduled to inspect the issue within a few business days; for active leaks or other urgent failures we prioritize same-day dispatch. If the issue is warranty-covered, the repair is scheduled at no cost; if it is not (a different failure mode, a different component), we provide a free estimate for the repair and you decide whether to proceed.
What makes a chimney warranty actually worth something
A warranty document is only as good as the company standing behind it — and warranties that exclude the most common failure modes are worse than no warranty at all, because they create a false sense of security. A cap warranty that excludes salt-air corrosion in a coastal market is functionally void, because corrosion is the most likely failure mode there. Whoever you hire, read the warranty document, identify what is excluded, and confirm that what is covered actually addresses the failure modes that matter on your specific chimney type and location.
Warranty work in our schedule gets the same priority as paid work. When a claim is opened, it is booked within the next few business days the same way a new paid request would be, and active leaks get same-day or next-day attention under warranty just as they would under paid emergency dispatch. The work performed under warranty meets the same standard as the original job.
Documentation we keep on every job
Every job generates a documentation package that supports any future warranty claim: the original free estimate (which becomes the work order), the completed work order with notes on what was actually performed, materials records identifying what was installed, and the warranty document itself. If you lose your warranty document, we can reissue it from our records at no charge — the service address and approximate date are all we need. We recommend keeping the warranty document with your other home records (insurance policy, mortgage documents, inspection reports); it makes any future claim, or a sale of the home, straightforward.