Privacy Policy

When you request a free estimate or service, we may collect your name, phone number, optional email address, service address or ZIP code, preferred date, requested service, and the message you submit. We also keep the page and campaign information connected to the request so we can understand how you found us.

Our systems may record technical details such as IP address, browser or device details, referring page, timestamps, and spam-screening results. We do not ask for payment-card information through the website forms.

• Review and respond to estimate and service requests.
• Confirm company coverage and availability, and coordinate the visit.
• Prepare estimates, document approved work, and provide customer support.
• Detect spam, prevent abuse, and protect the website and lead pipeline.
• Measure website performance and marketing results without sending form-field PII to analytics.
• Meet recordkeeping, warranty, tax, security, and legal obligations where applicable.

A submitted request can be delivered to the owner by email, backed up in encrypted form, and sent to the company CRM when that connection is configured. Operational runtime logs record delivery status without logging the raw name, phone number, email, or form payload.

The service providers that support these functions may include Vercel for hosting and storage, Resend for email delivery, and the configured CRM provider. They process data for the service they provide to us. We do not sell or rent customer information.

Forms that collect an email address may include an optional, unchecked choice to receive occasional offers and service reminders from Chimney Repair Service. Submitting a service request does not enroll you unless you select that choice.

The choice applies prospectively to the form submission where it is selected; we do not treat an earlier request as consent. You may unsubscribe at any time. We may still send operational messages needed to respond to or manage the service request.

We use Google Analytics 4, Microsoft Clarity, and Ahrefs Web Analytics to understand site usage. These tools load only when our hosting provider identifies the visit as coming from the United States and you have not declined measurement. If the country cannot be confirmed, measurement stays off. The website remains accessible elsewhere.

Google Ads conversion measurement may be enabled when a company Google Ads account is configured. Declining measurement turns off advertising storage. We do not send names, phone numbers, email addresses, street addresses, or form messages to Google Analytics or Google Ads.

Microsoft Clarity provides heatmaps and session recordings to help us understand clicks, scrolling, navigation, and form difficulties. Form inputs and personalized booking details are masked. We share limited interaction and device information with Microsoft for these analytics; Clarity may use first- and third-party cookies. See the Microsoft Privacy Statement for Microsoft's data practices. You can decline measurement without affecting a service request.

We retain records for as long as reasonably needed to respond to the request, perform and document approved work, support a written warranty, maintain business records, resolve a dispute, or comply with law. Different providers may keep operational backups or logs for their configured retention periods.

We use access controls, encrypted connections, encrypted lead backups, spam protection, and restricted service credentials. No internet transmission or storage system can be guaranteed completely secure, so we limit the information collected to what the service request needs.

You may decline non-essential cookies, change your cookie choice by clearing the saved preference, or ask us to review, correct, or delete information associated with your request when we are not required to keep it. We may ask for enough information to verify the request before acting on it.

This website is intended for homeowners and adults arranging property services. It is not directed to children, and we do not knowingly collect information from children.