Why these terms exist and what they actually mean for customers
The Terms of Service on this page exist to set clear expectations between Chimney Repair Service and the homeowners who use this website to learn about, request, or book chimney services through our local team. They are not meant to be a legal trap that disadvantages the customer in surprising ways; they are a standard agreement that lays out the basic ground rules for using the site and the service it represents. Most customers never need to read them in detail — the service relationship runs smoothly without anyone referring back to the agreement.
The terms cover a few things worth putting in writing: who we are as a business, what services our local team provides, what we promise (and do not promise) about the website itself, how disputes are handled if one ever arises, and what limits apply to our liability for the website (separate from liability for the chimney work itself, which is governed by the workmanship warranty). None of this is unusual for a service-business site; the structure mirrors what you would see on any reputable contractor's website.
A few practical points are worth knowing. First, the terms govern your use of the website and the service requests that originate through it. They do not govern the actual chimney work, which is governed by the free estimate and warranty documents you receive when you schedule. Second, the terms reference our privacy policy and cookie policy by link rather than restating them here; please read those separately if you have data-handling questions. Third, the terms can change over time, and the date at the top of this page reflects the most recent update.
Acceptable use of this website and limits on automated access
This website is intended for current and prospective customers and for people researching chimney services for their own knowledge. It is not intended for competitors extracting scope or content for commercial reuse, scraping tools downloading content in bulk, or bots submitting fraudulent service requests. The terms reserve our right to restrict access when we detect abusive automated usage, implemented in practice by the rate-limiting and bot-detection layer that runs quietly behind the site.
Ordinary customer activity does not trip any rate-limiting or bot-detection alerts, because normal volume sits well below any defensive threshold. Anyone using the booking form, the estimate form, or another interactive feature as designed will have no trouble. The defensive layers matter only for the small share of access attempts that look like automated abuse, and even those are usually slowed rather than fully blocked, so a legitimate visitor caught in the cross-fire can still finish with only minor delay.
We do not require accounts to use the website. There is no login, no profile, no account management — every interaction happens as an anonymous visitor who supplies contact details at the moment they want to schedule. This is a deliberate simplification that streamlines the experience and shrinks the personal data we hold. It also means there is no account to be hacked, no password to remember, and no account-related terms to read.
What we promise and what we explicitly do not promise about the website
We promise the website will be available the vast majority of the time, that its information is accurate to the best of our knowledge when published, and that any service request submitted through it will be reviewed and routed to a local pro for follow-up within one business day. These commitments match how our local team actually operates across a high volume of interactions.
We do not promise one-hundred-percent uptime. Like any website, ours has occasional brief outages from hosting maintenance, internet routing issues, or our own deployments. We work to minimize them but cannot eliminate them. We do not promise every page is updated in real time as offerings or coverage change. There may be short windows where a page is mid-update; a coordinator will always confirm current scope and availability on the booking call regardless of what the page shows at that moment.
We do not promise the website is the definitive source for all chimney safety information. The trade has several authoritative sources (NFPA standards, CSIA recommendations, manufacturer documentation for specific appliances), and this site summarizes a subset of that material for homeowners' convenience. For comprehensive safety guidance beyond what is here, those trade-organization sources should be consulted.
Liability limits, dispute resolution, and governing law
The liability limits in the terms apply specifically to use of the website and to claims arising from website use. They do not apply to the chimney work itself, which is governed by the workmanship warranty and the consumer-protection law of the state where the work is performed. If you have a concern about completed chimney work, the workmanship warranty is the primary mechanism for resolving it; the website terms are not involved in that process.
If a dispute arises that the warranty process cannot resolve to mutual satisfaction, the terms specify the customer's home state as the governing jurisdiction and venue for any formal proceedings. In practice this provision is rarely invoked — the large majority of disputes are resolved through direct conversation between the customer and the operations team, often with a remedy that exceeds what the warranty strictly requires, because the long-term relationship matters more than the short-term cost of making it right.
The dispute-resolution path we prefer (and recommend) is to call the same number you used to book and describe the issue. A coordinator routes the call to the operations lead or to a senior member of the assigned crew depending on the nature of the concern. Most issues are resolved on that first call or with a scheduled follow-up visit; the formal warranty-claim and legal-proceeding mechanisms are last resorts we hope never to use with any customer.